Privacy Policy — 25ph app

When you register and use 25ph app, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and government-issued identification details required for account verification under Philippine regulations. We also collect financial information such as your GCash or Maya account details, bank account numbers, and transaction history in order to process deposits and withdrawals in Philippine pesos. When you use our platform on your mobile device, we may collect device identifiers, IP address, browser type, and general location data to help us detect fraud and maintain platform security. We collect gameplay data including session history, game preferences, and wagering activity to improve your experience and fulfil our responsible gaming obligations. All information collected is limited to what is reasonably necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal information beyond what is required for identity verification and payment processing.

The personal information we collect is used primarily to create and manage your 25ph app account, verify your identity, process financial transactions, and deliver the gaming and entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and service updates that are necessary for the operation of your account — these communications are not optional and form part of our service delivery. Your transaction and gameplay data is used to detect and prevent fraudulent activity, money laundering, and other prohibited conduct in compliance with Philippine anti-money laundering regulations. We may use aggregated, anonymised data about platform usage to improve our services, optimise the mobile experience, and develop new features for Filipino players. If you have opted in to receive promotional communications, we may use your email address or mobile number to send you relevant platform updates; you may withdraw this consent at any time by contacting [email protected]. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, and we do not sell your personal information to third parties under any circumstances.

25ph app does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — including payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their contracted services, and always under strict data processing agreements. Where required by Philippine law, court order, or regulatory authority, we may disclose your personal information to the relevant government body or law enforcement agency. In the event of a business transfer, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance where practicable. We may share anonymised, aggregated statistical data with analytics partners to understand platform performance, but this data cannot be used to identify any individual player. All third-party partners who handle your data on our behalf are required to maintain appropriate security standards and are prohibited from using your information for any purpose beyond the specific service they provide to us.

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 25ph app platform is encrypted using secure protocols, and sensitive account and payment information is stored using appropriate encryption at rest. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering record-keeping requirements. When your data is no longer required for the purposes for which it was collected, we will securely delete or anonymise it in accordance with our internal data retention schedule. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your account credentials confidential at all times.

As a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have a number of rights in relation to the personal information we hold about you. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data in your account. You may request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You have the right to object to the processing of your personal data on legitimate grounds, and the right to data portability where technically feasible. To exercise any of these rights, please contact our data protection team at [email protected] with your full name, registered account email address, and a clear description of your request. We will respond to all verified data subject requests within the timeframes prescribed by the National Privacy Commission of the Philippines.

25ph app uses cookies and similar tracking technologies to operate the platform, remember your session preferences, and improve your overall experience as a Filipino player on our mobile-first service. Essential cookies are required for the platform to function correctly and cannot be disabled — these include session authentication cookies and security tokens that protect your account from unauthorised access. We may use functional cookies to remember your language preferences, display settings, and other personalisation choices you have made on the platform. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement; this data is collected in aggregated form and is not used to identify individual users. We do not use third-party advertising or behavioural tracking cookies, and we do not share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect the functionality of your 25ph app account. For more information about how we use cookies, please contact us at [email protected].

25ph app reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or the services we provide. When material changes are made, we will update the effective date shown at the top of this page and, where appropriate, notify registered members by email or through a notice on the platform. Your continued use of 25ph app following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and contact [email protected] to discuss your account options. We recommend that all members review this page periodically to stay informed of how we handle their personal data. The most current version of this Privacy Policy will always be accessible at this URL. For any questions about this policy or your data rights, please visit our FAQ page or reach out to our support team directly.